Refund policy

Store Name: Lymphoria
Website: https://lymmpqhoraed.online

1. Return Policy

At Lymphoria, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To initiate a return, please contact our customer support team before sending any items back.

2. Return Eligibility

To qualify for a return, the following conditions generally apply:

Your return request must be submitted within 30 days of delivery.
Items must be unused, unworn where applicable, and in their original packaging.
Original tags, accessories, and included materials must be returned where applicable.
You must provide your order number or proof of purchase.

Certain products may be excluded from returns for hygiene, safety, or other legitimate reasons where permitted by applicable law.

3. How to Request a Return

To request a return, please contact our customer support team and provide:

Your full name
Your order number
The email address used to place your order
The reason for your return
Photos of the product, if it arrived damaged or defective

Our team will review your request and provide return instructions if your return is approved.

Please do not send any items to an unconfirmed return address.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible. Include your order number and clear photographs showing the issue.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement or refund in accordance with applicable law.

5. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for return, including:

Items that have been used, damaged, or altered after delivery
Products sealed for health or hygiene reasons that have been unsealed, where applicable law permits exclusion
Personalized or custom-made items, where applicable
Gift cards and certain non-returnable digital products
Items clearly marked as final sale before purchase, where permitted by law

These exclusions do not limit any mandatory consumer rights that apply to your purchase.

6. Refunds

After we receive and inspect an authorized return, we will notify you whether your refund has been approved.

If approved, your refund will generally be issued to your original payment method. The time required for the funds to appear may vary depending on your bank, card issuer, or payment provider.

Refunds will be processed within the timeframe required by applicable law.

Original shipping charges may be non-refundable for change-of-mind returns unless otherwise stated or required by law.

7. Exchanges

If you need to exchange an item, please contact our customer support team before returning it.

Exchanges are subject to product availability and approval. If an item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution under this policy and applicable law.

8. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed or shipped. If an order is canceled after payment, any applicable refund will be handled in accordance with applicable law.

9. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs, where permitted by law.

If a return is necessary because we sent an incorrect item or the product arrived damaged or defective, we will explain the available return arrangements and handle applicable costs in accordance with the law.

Any return shipping fees or deductions will be communicated before the return is completed, where required.

10. Late or Missing Refunds

If you have not received an approved refund, please:

Check your bank account or payment statement.
Contact your card issuer or payment provider to ask whether the refund is pending.
Contact our customer support team if the refund still has not appeared.

Please provide your order number so we can review the status of your refund.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our customer support team through the contact information published on our website.